Wednesday, July 15, 2009

Tears....seriously....YOUR CRYING?

Ok so as of late my new favorite thing to do is blog about my job. Which is fine, because now I have that kind of job. As long as you don't talk about co-workers or your boss, you should be fine. The folks I talk about, I won't share their name and I am just a voice on the phone trying to save their lives apparently.

So the women on the phone describes to me what she needs and even has a article number, which is rare. She apparently planned incorrectly and got the wrong size coverpanel for her dishwasher. So as she's giving me the article, she begins to cry..........WHAT THE? I place her on hold and begin to freak the heck out. It's a coverpanel, not the end of the world, A COVERPANEL and you are crying. So I gather my thoughts, put on my best "I need to be nice to this person cause she's crying" voice, and tell her how we are going to proceed to get her the correct coverpanel, in hopes that the process doesn't send her into hysterics. She then tells me she hasn't had appliances for 2 weeks, and it's all just too much. I talk calmly and let her know her cover panel will be ready to picked up in 10 to 14 days....which I guess wasn't the right thing to say, because that was super sad to her as well. I try to say nice thing, but she says "you don't have to say anything." So I don't......
Ok so not having appliances could be nerve racking, but can we put this in perspective? You can get some ice and put your shit in a cooler, and you can wash dishes by hand for a while, heck forever, these things are luxurys. Maybe because I've experienced a 3rd world country for 10 days I might feel differently about these things. Or maybe because I am devoted to praying for folks who don't have clean water, I respond to things differently?
PSA#2 Take a deep breath, pull yourself together, before you call me about your coverpanel! I am here to help you, I will make it as painless as possible. I just ask one thing of you......DO NOT CALL AND CRY! Please wait till you hang up, then you can cry yourself a river! If you feel the need to cry Please ask for Kristi or Matt....

2 comments:

Stacie said...

If you feel the need to cry Please ask for Kristi... I do love Kristi. But think it's hysterical that you threw her under the bus there at the end.

P.S. I don't know Matt but I'm sure that's funny too.

Jen said...

Jodi, technically you can say whatever you want about work in your blog, because after all the title of the blog is "NONSENSICAL Ravings by Jodi." So you are not claiming any validity to your posts ...
Although I doubt your employer would view it that way if they were on the receiving end ...